Leadership Training & Development

The TeamWorks leadership training system includes instruction, case studies, interaction, experiential activities, simulations, role playing, coaching & development.

1. Awareness of Group Dynamics

• Interactive Styles:
  • Values-Attitudes-Behaviors
  • Awareness of Self
  • Awareness of Others
• Communication & Interaction
• Team Development
  • Definitions, Benefits, Challenges
  • Group Development Theory & Leadership Characteristics
    • Forming- Storming- Norming- Performing- Adjourning
  • 3 Qualities of Teams
    • The need to accomplish something.
    • The need to develop and maintain working relationships among the members.
    • The need of each member to have their individual desires satisfied
  • Conflict Management

    Definitions & Myths

    Interactive Styles in Conflict situations - Task vs. Relational

    Avoiding

    Compromising

    Competing

    Collaborating
    

    Non-Assertive

    Aggressive

    Cooperative

    Management

    Separate the people from the problem

    Focus on interests, not positions

    Invent options for mutual gain

    Insist on objective criteria

    Know your best alternative is a negotiated agreement

    
    

2. Organizational Development

• Shared Vision
  • A wish or dream
  • Where do we want to be 5 years from now?
  • In what direction do we want to go?
• Shared Mission
  • Linked to desired outcomes to help reach our vision
  • What business are we in?
  • Who utilizes our products and services?
  • Accountability
  • Clear Concept
  • Commitment
• Core Values
  • Leadership Values
  • Our relationship with each other
  • Our relationship with our customers
  • Our relationship with our suppliers
  • Our relationship with our community
• SCOT Analysis
  • Strengths
  • Challenges
  • Opportunities
  • Threats
• Strategic Planning

3. Continuous Improvement

• Decision Making Processes
  
  • Brainstorming techniques
    • Conventional
    • Brain Writing
    • Affinity Diagram
  • Decision by Consensus
  • Creative Problem Solving techniques
    • Force Field Analysis
    • Lateral Thinking
    • Reverse Assumption
    • SCAMPER
  • SMART Goals & Objectives
    • Specific
    • Measurable
    • Action Driven
    • Realistic
    • Time Specific
    • Aligned with Vision, Mission, Core Values
    • Aligned with Strategic Initiatives
• The Leaders role in Continuous Improvement
• Meeting Management

4. Facilitative Leadership

• Empowerment, Collaboration, & Delegation
• Risk & the Learning that Results
• Lead by Example
• Resource & Advisor
• The "3P's" - Policies, Procedures, & Processes

5. Collaboration & Measuring Performance

• Interviewing Practices
• Mutual Expectations & Goal Orientation
• Performance Acknowledgement
• Performance Appraisals
• Professional Development
• Objective Surveys

6. Total Quality

• Defining Quality
• Internal/External Customers
• Identifying and conforming to customer expectations
• Overview of the 5 essentials of quality
• Supervision and the Quality Process
• Benefits and evidence of an open and committed culture
• Personal Quality
• LEAN Enterprises