Quality Management

Our Quality Management Programs are designed to:

• Identify and eliminate costly waste throughout your organization
• Develop quality systems that support improved customer satisfaction
• Provide training and continuous improvement methods that involve and empower employees to improve their processes
• Institute training that develops a cross-trained workforce, enabling increased operational flexibility.

Lean Enterprise

Lean enterprise is an integrated business strategy that effectively creates value by employing lean principles and practices within the Design, Supply Chain, Manufacturing and Customer business segments. Specifically, it is a systematic approach to identifying and eliminating waste (non-value added activities) through time, materials, efficiency and processes. Lean Enterprise is applicable to any organization providing goods and/or services and is becoming increasingly important in today's global market and competition. A lean mindset will prepare companies to be more competitive.

Our Lean Enterprise Systems will:

• Support business waste and cost reduction objectives
• Develop a Value Stream Map outlining value add and non-value add processes.
• Provide training of “lean concepts” for all employees.
• Facilitate “lean” strategic and tactical planning including goals and objectives
• Facilitate the ongoing improvement process to help you sustain “lean”.

ISO 9000 Registration

The International Organization of Standardization, (ISO) is a worldwide organization that develops many different kinds of Standards. ISO 9001 is a series of documents that define requirements for the Quality Management System Standard.
Quality management systems encourage organizations to analyze customer requirements, define processes that contribute to the achievement of a product that is acceptable to the customer and keep these processes under control. A Quality Management System can provide the framework for continual improvement to increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It provides confidence to the organization and its customers that it is able to provide products that consistently fulfill requirements.

Compliance to an ISO 9000 system helps ensure that:

• Key production and support activities are well defined and documented.
• Employees are trained in job related skills
• A system established for control of documentation, materials, segregation of nonconforming items, and remedial action when defective items are found

Companies that comply with the requirements of ISO 9000 tend to be more focused on meeting the quality needs of the customer. Quality Systems Services can assist you through all phases of the implementation plan.

Training Development

We can help you organize your “On-The-Job” Training? What is the OJT training development process?

• A method of determining duties/tasks performed in a given job or occupational area
• A tool for organizing training efforts for entire teams and for supervisors, managers and even executives
• A method of determining specific knowledge, skills, tools and behaviors required to perform a job
• Outlines what a successful worker in a particular job must be able to do
• Used to develop on-the-job training checklists and identify other training needs
• May be used to develop career path opportunities and to develop skill based pay incentives

Our Training Development Support will:

• Provide the training and tools used to develop your OJT training
• Educate you on the benefits and use of the OJT training data
• Facilitate the data gathering process
• Develop the curriculum matrix and OJT checklists
• Train the OJT trainers on the use of the checklists

Six-Sigma

Six-Sigma is a management methodology that combines a number of analytical tools and techniques with a structured management process in support of continuous business improvement. While this methodology was initially developed to support manufacturing quality improvements, it has evolved over recent years to also become an effective business improvement process that includes service sector industries such as healthcare and retail business markets. Additionally the process is characterized as a team oriented, well-structured, data-driven process that identifies product, service or process project improvement opportunities, baselines current performance, determines capability, identifies productive solutions and finally assures that improvements are implemented, controlled and managed during steady-state operations.

Our Six-Sigma Experts will:

• Assess Your Business and/or Manufacturing Processes for Improvement Opportunities
• Provide experienced Change Agents (Six-Sigma Black Belts) for Project Management
• Facilitate/Lead the Six Sigma Project Improvement Teams
• Provide "Six-Sigma" Green Belt and Black Belt training/certification
• Facilitate/Lead the Ongoing Improvement Process