Sales & Customer Service
Training & Development

Have you identified your customers?Do you have a system in place to ensure that you are building mutually rewarding relationships with your customers? Do you survey your customers? Have you determined if you are exceeding customer expectations? Does your organization maintain a competitive edge through continuous improvement? TeamWorks, Inc. offers practical instruction, facilitation, coaching and development services that will assist your organization in creating and maintaining loyal Customers (internal & external).

Direct Sales Training:

• Conduct a Success/Failure Analysis
• Effective vs. Efficient selling
• Cultivation of Your Story
• P.A.I.D.D. Principle (Pride, Accountability, Integrity, Diligence, Determination)
• A personalized approach to sales and customer service, building meaningful long lasting mutually rewarding relationships.
• Business practices with respect to organizational vision, mission, & core values.

Customer Service Training:

• A comprehensive review of what adds value for our customers
• Defining and measuring best practices to better serve our customers.
• Develop a Value Vision Statement, Mission Statement & Value Ledger
• Defining value for external and internal customers
• Develop Surveys
• Best practices in conducting surveys
• Trend survey feedback
• Benchmarking
• Develop a continuous improvement approach to responding to customer feedback and perceptions.
• Create action initiatives to achieve customer satisfaction goals
• Educating the Customer
• Develop and measure customer touch processes that exceed expectations
• Develop and measure the problem solving processes:
• Discover
• Fix
• Confirm
• Prevent
• Measure
• Document
• Develop and measure customer service processes:
  • Treatment
  • Convenience
  • Quality
  • Value

Focus Group Development & Facilitation:

• Create a Value Ledger to determine what adds value and what doesn’t add value in meeting and exceeding customer expectations.
• Develop Focus Group questions
• Develop participant profiles
• Develop Focus Group logistics and delivery
• Facilitate Focus Groups
• Facilitate Focus Group video review
• Facilitate analysis of participant feedback
• Trend Analysis
• Facilitate Continuous Improvement

Continuous Improvement training & facilitation is the subsequent phase of all TeamWorks’ training and development programs.